WESTWIND MANAGEMENT GROUP, LLC PERSONNEL
Established in 1986, Westwind Management Group has worked tirelessly to deliver excellent service to our wonderful clients. While many aspects of our company stand far above the competition, our most valued asset is our people. Everyone in our organization truly loves what he or she does and that passion is evident in how we conduct business and by our employee retention, our valued long-term business relationships with our clients and the ongoing continuing education, credentialing and awards and accomplishments of our Association Business Managers. In keeping with our Mission and Vision to be the most trusted leader in community association management, our firm earned the "Accredited Association Management Company" (AAMC®) designation from the Community Associations Institute (CAI) in 2010.
We are proud to introduce you to the exceptional team that makes this all possible...
OUR EXECUTIVE TEAM
BRIAN TERHARK, AMS®, PCAM® - CEO
Since joining Westwind in 1998, Brian has been involved with virtually every department within Westwind. Brian started with processing payments and administrative work while attending college full time. He was promoted to second-in-command of the accounting department and eventually became an Association Business Manager. Brian obtained his Certified Manager of Community Associations (CMCA®) designation in June 2000 and his Professional Community Association Manager (PCAM®) designation though the Community Associations Institute in 2006. The PCAM® designation is the highest designation obtainable in the industry. Brian has also earned his AMS® (Association Management Specialist) credential. In 2010, Brian joined our executive team to help to establish the foundation for our Company’s future.
In 2011, we were honored and proud that he was elected President of the Rocky Mountain Chapter of the Community Associations Institute after serving on the Board for a number of years. Serving in these extremely critical positions, Brian very actively and successfully improved our local chapter over a 5+ year period.
Brian has also accepted the responsibilities of our Human Resources Department and all of the changing laws and regulations we see these days. He continues to be instrumental in improving service and efficiencies within the communities we manage and he continues to provide the best in exceptional client service.
We were proud to promote Brian to be our Chief Financial Officer in 2013. As our CFO, Brian has been responsible for setting the standards that promote and ensure the accuracy and checks and balances of our accounting department; standards that are so necessary and important for Clients in our business. As of July 1, 2016, Brian is our Chief Executive Officer, CEO.
JESSE FLAGEOLLE - INTEGRATOR & CIO
Joining the Westwind team in 2005, Jesse brought passion, discipline, and organization to our Information Technology functions. With a Bachelor of Science in Network Engineering and several Cisco and Microsoft certifications, he transformed the company’s infrastructure. Enterprise-grade equipment, security, and processes became standard practice. In an ever-evolving technology landscape, Jesse maintains focus on evaluation and implementation of tools, systems, and services for our clients, vendors, and employees.
Jesse grew from Network Administrator to Director of IT. He became a member of our Executive Team in 2017 and has been proud to serve as our Chief Information Officer since January of 2021. While he continues to oversee technology as our CIO, he also serves as our Integrator. As Integrator, Jesse drives results and facilitates smart solutions to issues, providing focus for the team resulting in unity, prioritization, and follow-through. He does this through harmonious integration of the Leadership Team with the Vision of the company while removing obstacles and barriers. Jesse’s success in the Integrator role allows us to serve our team and clients with excellence!
CHRIS HERRON, AMS®, PCAM® - COO
Originally from the great state of Kentucky, Chris has added southern charm, poise, enthusiasm and her high level of professionalism to the Westwind team since 2001. She earned a Bachelor of Science Degree from Purdue University in Hospitality & Institutional Management and a minor in foreign languages (German and Spanish). Chris spent over ten years in the hotel management industry, in guest services and housekeeping, as well as serving as District Manager of Operations for a national extended-stay organization. Chris is focused on customer service that exceeds expectations and her very qualified experience and educational accomplishments reflect her desire to excel.
We were thrilled to see Chris easily obtain her CMCA® designation in early 2001 and her PCAM® designation in 2012. Chris has also served our industry on the Colorado Legislative Action Committee, several CAI-Rocky Mountain Chapter sub-committees as well as a volunteer for several charitable organizations. She was nominated and received a Manager of the Year award in 2012, finishing as one of the Top 50 portfolio managers in the nation.
She has been involved in the executive-level direction of our firm’s future since 2010, and at the end of 2014, Chris was promoted to Chief Operating Officer. After providing incredible service to our clients as an Association Business Manager for 14 years, she now focuses directly on managing our operational and support services, specifically mentoring and developing our association management team. She will continue to improve and enhance our policies, procedures and organizational systems to meet our vision, mission and values.
CANDICE TERHARK - CFO
Since 1986, Candice has gained experience in each aspect of our accounting department operations as well as client services. Beginning in 2014, she has served as our Controller. Candice oversees our Corporate Accounting as well as the preparation of monthly client financial statements, providing exceptional value with her detailed review of these important documents. She also supervises the Accounting Department and works closely with Board Members and our Association Business Managers to ensure we are consistently offering best-in-class accounting services within our industry. Her long-standing history in serving our clients as well as our firm allows her to bring her unique and comprehensive experience, knowledge and insights to any situation and solve problems quickly and completely. Her main focus is striving for perfection and accuracy as well as maintaining a positive team atmosphere within our Accounting Department.
SILVIA GREGORY, CMCA®, AMS® - DIRECTOR OF MANAGEMENT SERVICES
In 2008, we were so fortunate to have Silvia join our firm! From downtown high rises to single family and commercial associations, Silvia brings a diverse range of management experience to Westwind Management. With a banking and financial background, Silvia understands that efficiently managing an association’s budget will enable the Board of Directors to enhance and preserve the communities they live in. Silvia is a problem solver who is committed to the goals and needs of the Boards and homeowners and believes good communication is the key to successfully managing communities.
Silvia is well known for providing timely information as well as training for her Board Members and systematically improves the curb appeal and value of the Communities she manages. We have received comments from new clients about how now that Silvia is in place everything runs so smoothly and efficiently. Silvia continues her commitment to industry activities and association management education in order to bring innovative ideas and solutions to the associations she manages.
ANGELA STEVENS, AMS® - DIRECTOR OF OPERATIONS - NORTHERN COLORADO
Angela was born in Washington state and has lived in Colorado for over 40 years. Prior to entering the industry, she and her husband owned and ran a custom home building company for 20+ years. Her familiarity in the building arena allows her to communicate with vendors and developers on a level that comes with years of hands-on experience and knowledge. Angela has vast experience in the community association management field, having successfully managed all types of associations ranging from homeowners associations and condominiums to health club facility administration.
Angela joined our professional family in 2018 and serves as Director of Operations for Northern Colorado in our Ft. Collins branch office as well as serves our new clients in assuring a smooth and effective transition to Westwind as our Onboarding/Transition Manager. As the Onboarding/Transition Manager, Angela’s main focus is to establish Management Services Set up, including Maintenance Status Updates, Contacts with Business Partners / Vendors, Creating First Board Agenda / Packet, Establishing Feedback Reporting / Management Action Items, Board Orientation and Training, Establish preferred and efficient communication methods between Board and Management, as well as Owners, in order to build and enhance our long-term relationships.
BETHANY ZWEYGARDT, CMCA® - DIRECTOR OF ACCOUNTING SERVICES
Bethany grew up in the Bay Area and earned her bachelor’s degree in Neurobiology, Physiology & Behavior from UC Davis. In 2006 she moved to Colorado where she met her husband and discovered her love of numbers & passion for helping others understand them, as well. She started her career in the industry as a Property Manager and has been steadily climbing the accounting ladder ever since. With over 17 years of experience in Accounting, Bethany has been serving the financial needs of Denver, Colorado Springs, & Fort Collins area Homeowner Associations for the past 10 years.
Bethany joined the Westwind team in July of 2019 as the Director of Accounting Services. She is a strong and effective leader of the Accounting Department, provides exceptional service to our client communities by interacting with Board members and conducting Board financial training. She also prepares monthly client financial statements and interfaces with banking and investment partners, as needed. Bethany is a key member of our new client onboarding team, as she completes the financial conversion from prior management financials to the Westwind system. She oversees and collaborates with the Accounting Specialists & Accounting Representatives to problem solve and improve processes while ensuring accuracy and timeliness for the accounting functions. Her enthusiasm for learning processes and generating efficiency is a great asset to the team.
ISRAEL SOTO - DIRECTOR OF VENDOR SERVICES
Israel joined the Westwind Management Team in May 2023. He was born and raised in the open plains of Wyoming and has lived in Colorado for over 20 years. Prior to entering the industry, he spent 10 years in the life insurance industry as a Licensing & Contracting Manager. He has a Building Contractor Class B license in Colorado and OSHA 10-hour certification. His background includes both hands-on field experience as well as project management and construction management experience for over 7 years, and reflects a strong work ethic and attention to detail. He enjoys working with contractors and engineers to facilitate projects from start to finish.
Israel is known for his professionalism and building relationships with our clients and vendors. His familiarity with the HOA Construction industry helps identify the work to exceed the client expectations. As a key team member and Director, he delivers positive results to our clients by taking ownership and responsibility throughout the life cycle of a project. His enthusiasm for creating a new department has provided a value to the team.
LIANA WAY - DIRECTOR OF ADMINISTRATIVE SERVICES
Liana joined Westwind in 2019 as an Administrative Specialist, where she was instrumental in supporting multiple Association Business Managers and clients in a variety of communities, including being a part of the new client onboarding team. She has been an administrative professional and leader in the HOA industry for over 20 years, and she continues to provide exceptional service for homeowners, Board Members and vendors. In 2021, Liana earned a promotion to the position of Director of Administrative Services, providing leadership, and playing a key role in mentoring and management for all administrators in the department. She continues to make significant contributions as the administrative leader for the new client onboarding team. She really enjoys working with this team when bringing on new clients, to build relationships with not only the board members, but the homeowners as well. Every community is different in their own way and figuring out the uniqueness of each community in order to best serve them is both fun and challenging.
OUR ASSOCIATION BUSINESS MANAGERS
MARK WALKER, CMCA® - LEAD ASSOCIATION BUSINESS MANAGER
Mark joined the Westwind team in 2022. He brings a wide and varied background from engineering - building and managing broadcast stations, to education as an instructor and administrator, as well as in property management. His exceptional abilities in relationship-building and customer service focus were evident in his management of senior-living and multi-family communities from 55 to 300 units. He most enjoys the relationships formed with clients, residents, vendors, and boards. Being an Excel “guru”, he naturally enjoys budgets and reporting but loves to roll up his sleeves and tackle some fun capital projects – especially a remodel or facelift. After being active with his own condominium HOA, Mark decided to make this his career.
Mark grew up in Wisconsin and has lived on both coasts and finally made Colorado his home in the mid-90s. As a dedicated and life-long learner, he went back to school, earning a 21st century MBA, a Colorado ALR Administrator license, and is continually seeking classes and certifications to stay current with industry knowledge and improve in his personal and professional growth. Mark loves being in the mountains any time of year camping, biking, or snowshoeing and grilling for his family most weekends.
TARA SEGURA, CMCA® - LEAD ASSOCIATION BUSINESS MANAGER
Tara joined Westwind Management in June 2008. Prior to joining Westwind, she served as the Manager of Guest Services for a large Colorado shopping mall. She brings with her the highest quality customer service experience which is on display each and every day.
Originally from California, Tara moved to Colorado in 2005 and enjoys all the beautiful sights that Colorado has to offer. She spent four years as an incredible Community Administrator and we are thrilled that she has since become member of our Association Business Management Team, having earned her CMCA® designation in 2013. Great communication and follow through are standards that Tara will not compromise on and her Clients are very pleased with that level of commitment and follow-up.
AMY JO AXE, CMCA®
Amy Jo joined the Westwind family in late 2020. Previously, Amy Jo worked in the education field and has a Bachelor of Science in Elementary Education from the University of Nebraska in Lincoln. She is an organized, friendly, and highly competent professional. She loves making real connections with people, and challenging herself to attain new skills, which makes her a great fit for the community association industry. She is excited to grow and learn with Westwind. Amy Jo enjoys spending time with her husband and two kids, hiking the beautiful Colorado trails, and cooking for friends and family.
APRIL DELGADO, CMCA®
Originally from California, April moved to Colorado in 2014 and quickly became impressed with the beautiful state and all its seasons. April joined Westwind Management in August of 2016. Prior to joining Westwind, she worked in management with a large retail box store. She brings a wealth of customer service expertise to our organization which is displayed each day. She spent four years as an Community Administrator and has since become member of our Association Business Management Team. April takes great pride in personal follow-up and communication. She is currently serving a large scale single family residential development community, focusing on attention to detail and positive impact on homeowner relationships in design review processing and compliance reviews.
CHRISTINE WILLIAMS, CMCA®, AMS®, PCAM®
Christine Williams, who is a highly experienced and credentialed manager, joined the Westwind professional family in early 2017. She has over 20+ years’ experience in the property and association management industry, and began her career as an assistant on-site manager for an apartment complex in Oregon. Through that position, she quickly learned the ropes and moved up to full duty manager positions within the same company. Christine was introduced to the HOA industry after relocating to California. At that time, she was working with a company that also focused on continuing education, so was afforded an opportunity to earn both her CMCA and AMS credentials through CAI during her 8 year tenure there. She has since added the Colorado CAM license to her credentials. Christine recognizes how fortunate she has been to build relationships with all the wonderful and knowledgeable people who have mentored her over the years, and has used her abilities to successfully manage all types of communities from condos and townhomes to single family homes and commercial HOAs. She is currently serving as our On-Site Community Manager in one of our many prestigious Communities.
ERIN FLAGEOLLE, CMCA®
Erin has been a community management professional since 2010. Her mother and business partner have owned a property management business in Southern California since 1999. Erin started out as a Customer Care Representative and worked her way up to becoming a Community Manager in 2015, earning her designation as Certified Manager of Community Associations (CMCA) in March in 2016. Erin earned a Bachelor’s of Science degree from Charles Lundquist College of Business at the University of Oregon with a minor in Communication.
Erin relocated from Southern California to Colorado August of 2016. Here in Colorado, she continued her professional career in association management. Accordingly, Erin earned her Community Association Manager (CAM) License from the State of Colorado in 2016. Erin takes great pride in providing the highest quality of customer service and ensuring that goals are met and tasks for communities get completed in a proper and timely manner. Erin enjoys creating positive, long lasting, professional relationships with homeowners and Board of Directors, as well as the service providers in the associations. Erin is enthusiastic and excited to further her career in association management as a part of the team.
HUGH MCALLISTER, CMCA®
Hugh joined the Westwind Management team in 2015. Coming from a previous career in the Air Transport Industry Telecommunications, Hugh brings with him a strong background in Account, Client relationship, Facilities, and Vendor management. His professional demeanor and reliability are great assets to our firm.
While he is extremely technically astute, Hugh is a leader who is passionate about assisting his client communities and bridging the communication gap between residents, vendors and the Boards of Directors whom he serves. He takes complete ownership of his work flow processes and strives to provide superior service and responsiveness to all.
JANELLE MAUCH, CMCA®
Janelle has been a valued member of our team and a high-level performer with Westwind Management Group, Inc. since 2003. Born and raised in Kansas, she reflects a strong work ethic, as well as impeccable customer service and management skills. She possesses a real dedication to the values and mission of the firm, which coupled with her personal integrity and ambition, provides our clients with extraordinary care.
Her commitment to the industry is not only evidenced by the high quality of service she provides, but also her continuing education and credentialing. Janelle earned her CMCA (Certified Manager of Community Associations) designation through the Community Association Managers International Certification Board and also attained the Association Management Specialist credential through the Community Associations Institute. She is also fully licensed as a State of Colorado Community Association Manager.
Janelle works incredibly hard to provide amazing service to her client communities. She takes great pride in personal follow-up and communication and always willingly accepts challenges that inevitably arise in homeowners associations. Her work in our firm exemplifies our commitment to retain only the very best people to provide our clients with cutting-edge service and long-term quality, efficiency and performance in Association Business Management.
Jordan Devine joined Westwind Management in 2023. She is originally from Southern California and brings a wide range of expertise in administration, management, advocacy, and customer service/relations. She has a first-rate communication style and keen intuition, which allows her to provide excellent service and attentiveness to our clients. Jordan is compassionate and finds fulfillment in supporting and empowering others. With a bachelor’s degree in psychology and life coaching certification, she offers strong relationship building skills. She has experience working in and around the community and property management business since 2016. Outside of work, Jordan enjoys giving back to her community, travelling, and spending quality time with family and friends.
JULIE BERRY, CMCA®, AMS®
Originally from Argentina, Julie has been in the hospitality and property management industry since 2002. Throughout her career, she has managed multi-family and Section 42 LIHTC communities, vacation rentals, commercial properties and homeowner associations in four different states. Her legal background has also developed Julie’s attention to detail, and thorough communication in covenant enforcement, which have made her a valuable asset to the teams she has collaborated with. She has been in leadership roles in the past as she has a passion for service to her fellow colleagues and direct reports. Her relationship building skills have provided her with tools to build long-lasting relationships with Boards of Directors, business partners and peers throughout the years.
She is a proud member of CAI and has earned the CMCA (Certified Manager of Community Associations) as well as her AMS certification, which is the Association Management Specialist level. Julie recently joined the CAI Wellness Task Force, where she collaborates with other leaders in the industry to provide opportunities and resources to managers in the state of Colorado to manage life-work balance. As a fitness instructor, she has earned several certifications in various modalities and is always interested in continuing to learn and practice healthy living.
In her free time, Julie enjoys staying active, teaching fitness classes, dancing and spending quality time with family and friends.
KELLY MARTINEZ, AMS®
As a well organized, focused professional, Kelly joined Westwind in 2022. She brought with her more than 15 years of industry experience, both in Colorado and Arizona. She is a CAI Member and holds her AMS (Association Management Specialist) designation. She prides herself on exceptional customer service, listens compassionately, and dedicates herself to understanding the issues presented in order to solve the problems which often arise in common interest communities. Her clients can rely on her to help tackle their challenges, while providing efficient and effective management services and creating a productive and well-organized community operation. She enjoys nurturing relationships with her Board Members as well as homeowners and vendors. She has resided in Colorado since 2011 and loves golfing and anything outdoors.
LUIS DE JESUS®
Luis was born in Hawaii and raised in Puerto Rico; he has been living in Colorado for over 25 years. Prior to joining Westwind, Luis was an engineer with Comcast, specializing in customer relations, data entry and data monitoring. He sincerely loves helping people, which is evidenced by his steadfast commitment in the customer support space for over 8 years. He has both technical skills and people skills and takes great pride in exhibiting effective and consistent organizational management, while promoting good communication with anyone he encounters. This includes being bilingual. He knows how to focus on doing the right thing and getting things done right! Using these skills as well as his strong foundation in customer relations, we expect him to achieve continued growth and excel as a community manager. Outside of work, he enjoys spending time with his family and exploring the Colorado mountain roads on his motorcycle.
PAUL TORRINI, CMCA®
With over 15 years of distinguished experience in business management and hospitality, and nearly 2 years focused on property maintenance and management, as well as portfolio community association management, Paul brings both a wealth of expertise as well as a positive outlook and energy to the role. His commitment to community well-being and providing the highest level of service is furthered by his attainment of the Certified Manager of Community Associations (CMCA) designation. Central to his management style is a steadfast belief in the power of strong, organized communication as the lifeblood of thriving communities, building trust, resolving issues, and fostering a sense of unity among homeowners and board members. Paul is an excellent fit for Westwind Management and fulfilling its purpose of Helping People Live Better Lives – this is not merely a job for him; it's a passion that he finds incredibly rewarding.
In addition to his professional pursuits, Paul’s personal life is enriched by a loving marriage and the delightful company of three cherished dogs. This balance helps fuel his dedication to creating harmonious and welcoming environments, a commitment extended to the communities and team with whom he serves.
RACHEL SIMMONS, CMCA®, AMS®
Rachel has been a valued member of our team and a high-level performer with Westwind Management Group, Inc. since 2009. Her performance reflects a strong work ethic and impeccable customer service and management skills, which coupled with her personal integrity, allows her to provide our clients with extraordinary care. Rachel earned her CMCA (Certified Manager of Community Associations) designation through the Community Association Managers International Certification Board and is also fully licensed as a State of Colorado Community Association Manager.
She takes great pride in personal follow-up and communication and always willingly accepts challenges that inevitably arise in homeowners associations. Her work in our firm exemplifies our commitment to retain only the very best people to provide our clients with cutting-edge service and long-term quality, efficiency and performance in Association Business Management. Effective May 1, 2017, Rachel became the Community Manager for Saddle Rock Ridge.
ROXANNE CHAPARRO, CMCA®
Roxanne joined Westwind in October 2022 bringing 12 years of incomparable customer service experience with her. She began her career in the HOA Management Industry in 2018 as a frontlines team member, addressing any inquires for homeowners. With her stellar performance, she quickly worked her way up to a Community Association Manager. Roxanne not only shows a strong work ethic, but also proactive and effective communication and time management skills. All of these attributes ensure smooth day to day management operations and quality service for clients. She is competent in all aspects of industry standards and has a goal to earn the Professional Community Association Manager certification. Roxanne’s focus is to be supportive and resourceful for her clients resulting in harmonious living within her residential communities. She has established trustworthy and loyal working relations with clients and staff in order to make this a reality.
Roxanne is a bilingual Colorado Native who loves all the seasons Colorado brings. She spends her free in time in the gym, hiking, and traveling the world.
OUR COMMUNITY ADMINISTRATORS
In 2008, we were thrilled to have Audrey join our business family. Audrey exhibits confidence, knowledge and style in all that she does. She takes great pride in providing an unparalleled level of customer service to both her client communities as well as in her support for the Association Business Managers who are part of her Management Team. She remains a source of valuable input and direction in day to day operations for our entire Administrative Team. In addition, as a very talented photographer, Audrey also provides us with incredible and beautiful shots of the communities for use on our client websites.
Jordan joined the Westwind professional family in 2022, bringing her 6+ years of phenomenal customer service experience with her. Prior to joining Westwind, she gained her professional experience working as a human resource assistant at Louis Vuitton as well as a front desk agent at a Sheraton hotel. She also joined the military in 2020 and continues to serve as a reservist member here in Colorado. She is currently working towards her Bachelors in Digital Communications and Administration. Outside of work and school, she enjoys time with family, reading and baking. She is an excellent communicator and multitasker. She brings an amazing level of passion and care to everything she does.
A 2023 graduate from Colorado Technical University with her bachelor’s in business administration, Katelynn has come to the Westwind team with an energetic outlook and positive mindset for the community management industry. Gaining first-hand customer service and hospitality experience as a hostess at Olive Garden at the start of her career, she has since continued to develop and hone her service-first demeanor and superior emotional intelligence skills as a Concierge of luxury apartment buildings. Katelynn has spent most of her life in Colorado, and while moving dozens of times around the state, she can confidently say that Colorado is the best place to be and like no other. Her superpower is her ability to leave each person she encounters better than she found them, by sharing her bright smile and engaging laughter. Katelynn is an amazing addition to a team which recognizes and celebrates her positive nature and puts it to good use in service to our client communities! Katelynn’s passions include gardening, avid audiobook listening and video games of all sorts.
Kiefer has lived in northern Colorado since 2007 and enjoys the music scene and many water features available here. In 2015 she happened upon the community management industry. She started her career in a front-line service provider role and quickly grew to appreciate the many facets and opportunities in association management. While she’s worn many hats, from call center supervisor to association manager, Kiefer's favorite role has been as a trainer.
Kiefer joined Westwind in 2022 and is excited to be with the Team! She brings invaluable skills, insight and a winning personality to our Ft. Collins branch office as both our Community and Office Administrator, as well as the onboarding administration specialist for new clients served by our Northern Colorado operation. As the Onboarding Administrator, Kiefer focuses on collecting and updating homeowner contact information and compiling association data in an easy to access and understandable format. All incoming questions, either regarding the association or in the transition to Westwind management, are routed and responded to by her.
OUR ACCOUNTING REPRESENTATIVES
In 2013 we were privileged to have Anais join our business family. She learns at the speed of light, is a great multi-tasker and enjoys receiving new responsibilities. In December 2014, Anais received her bachelor’s degree from Metropolitan State University of Denver in Hospitality with an emphasis in Tourism and Events Management. Anais is a native of New York but loves living in Colorado. Anais loves to spend time with her family and friends, enjoys concerts, dancing, planning events, traveling and discovering new adventures.
CONNIE HERRERA - ACCOUNTING SPECIALIST
DEETT GLOVER - ACCOUTING SPECIALIST
DeEtt is a Colorado native; born in Denver but then her family moved to a small Colorado town near the Kansas border. After college, and in search of some additional professional growth opportunities, DeEtt moved to the Denver metro area. She came to the Westwind team with several years of customer service experience in real estate related work and in the senior living industry. In particular, she has contributed almost 20 years’ of dedicated, quality service in the real estate arena. Plus, working in the senior living industry provided experiences which led to her overall growth in both work and in life. DeEtt maintains a heart for these folks after working with them and that background feeds her service-first and caring disposition. In her free time, she enjoys spending time with her husband and children.
As an Accounting Specialist, DeEtt brings exceptional value to our team by assisting the Director with completing financial statements, facilitating bank signature card updates as necessary, and providing accounting onboarding services for new clients. New Client onboarding responsibilities include helping owners set up their Westwind portal, set up autopayments, as well as answering any questions with regards to their balance. Her experience with customer service makes her an incredible asset to the team.
DIADJE TOURE - ACCOUNTING SPECIALIST
We welcomed Dia into our professional family in 2023. She graduated from the University of Northern Colorado with a Bachelor of Arts in Business Economics, and prior to gaining her degree and joining Westwind, she attained many years of both customer service and quality assurance experience in the hospitality and resident care industries. Dia is always eager to learn new things and to meet new people which has aided in developing and honing her excellent communication and social skills. She is a very detailed and organized person, who properly allocates her time, so she is able to provide the highest level of service to our clients. Her professional goals include leaving a positive influence on the people with whom she comes into contact every day, and to build strong, long-lasting relationships. As an Accounting Specialist, Dia brings exceptional value to our team by assisting the Director with completing financial statements, facilitating bank signature card updates as necessary, and providing accounting onboarding services for new clients. New Client onboarding responsibilities include helping owners set up their Westwind portal, set up autopayments, as well as answering any questions with regards to their balance. Her attention to detail and positive attitude makes her the perfect addition to the team.
She was born and raised in Denver, Colorado and is the eldest of five children. Her personal goals include being a good example for her siblings and to make her family proud with all that she does! Dia enjoys spending time outside with friends and family and is also an avid reader of many different genres.
Sierra became a part of the Westwind family in 2022. She has superior skills in both customer service and accounting, as well as prior experience in the HOA industry. She is a great addition to the team. Before launching her career in accounting, Sierra worked in the ski industry, providing exceptional customer service in her roles. She wanted to try something new, so she decided to leave the ski industry to pursue a career in accounting and is currently working to obtain her bachelor’s degree in Accounting from Metropolitan State University of Denver.
Sierra is a Colorado native, and she takes full advantage of everything our incredible state has to offer. Sierra loves to stay active, whether it be running, longboarding, snowboarding, or going on a twelve-mile hike at Green Mountain. Sierra’s passion is snowboarding, so during the winter, you can always find her shredding the slopes.
OUR COMMUNITY INSPECTION SERVICES ADMINISTRATORS
In 2021, Andrea came to us with 17 years of experience in customer service, plus an Associate’s degree with certifications in Medical Billing/Office Administration from Arapahoe Community College. In her community services-focused role at Westwind Management, Andrea looks to expand her already highly qualified skill set and reinforce her demonstrated talent for strong attention to detail and excellence in both communication and customer service.
Andrea and her husband are both Colorado natives, and have raised 4 wonderful children. Andrea enjoys decorating her home as well as spending time in Estes Park with her family.
Darlyne has lived in Denver her entire life, along with her 5 siblings. She comes to Westwind Management with prior experience in retail, and while the community association management industry is very different, she likes the controlled and steady pace of her work area responsibilities. She is an avid learner and excited to continue to learn new skills. She is a detail oriented and organized person, who is great at multi-tasking. In addition, Darlyne is very open-minded, which allows her to generate positive and creative ideas. When not at work, she loves spending time with her family and baking. Another passion is travel, and she cannot wait to travel the world.
OUR SPECIALTY SERVICES
AMY MEYER - ADMINISTRATIVE ASSISTANT
Amy is a Denver native, and a graduate of Iowa State University with a degree in Hospitality Management. She worked in the Hotel / Convention / Meetings industry for many years in Denver, Tacoma WA, Burbank CA, Palm Springs CA and then returned to Denver. Amy served as the Convention Housing Manager at Visit Denver for over 20 years, at which time in 2016 she made a career move and started working in the HOA industry. She was responsible for accounts receivable, client account research and response, as well as working with her team of community association managers on accounting needs for homeowners. In 2020, we were pleased to welcome Amy to the Westwind Team. She has exceptional organizational skills and is both detailed and proficient in her workflow processes. We are thrilled to have someone with her strong work ethic and quality-driven customer service outlook as a part of the team. Amy is a proud dog lover, homeowner, DIY’er, plus an avid Denver Broncos and Iowa State Cyclones Football Fan. She enjoys gardening, (even mowing the lawn!) and building things.
ANA AGUIRRE - EXECUTIVE ASSISTANT
Ana brings a positive and upbeat demeanor every day and into any situation. She exudes professionalism, enthusiasm and spirit in her work, drawing on her over 8 years of customer service and event planning experience. Born and raised in Denver Colorado, she received her Bachelor’s Degree in Human Services with a concentration in Mental Health and a Spanish minor from Metropolitan State University in 2014. This experience allowed her to shine by working in a fast-paced environment while she was studying yet able to maintain her support and assistance for her family’s business. Since joining the Westwind team in 2018, she has proven herself to be an exceptional addition to help with meeting our goals of superior client services and overall development of our professional family. When not at work Ana is traveling, or being a “foodie” or enjoying time with friends and family.
BROOK RAMIREZ - CLIENT SERVICES ADMINISTRATOR
Brook came to Westwind in May of 2014 with more than 10 years of exceptional experience as a Client Care Coordinator. Brook radiates happiness, joy, and a great personality to the many people that walk through our door each day. Her ability and willingness to accept new challenges and her multitude of skills brings endless opportunities to our firm and our clients. We have received many compliments from clients regarding the wonderful respect and care she provides each time they visit us. Her positive energy and the passion she exudes in the service and care she provides to our clients and all of our staff members reinforces the quality and high standards we deliver each day to all people we encounter. When she is not at work, she enjoys traveling and spending time with her family.
CHRISTIAN LOPEZ - ADMINISTRATIVE ASSISTANT
DALAHI CHAPARRO - CLIENT SERVICES ADMINISTRATIVE ASSISTANT
EMILY GILLILAND - ADMINISTRATIVE ASSISTANT
Emily joined the Westwind professional family in 2022, sharing her exceptional traits of compassion and patience. This makes her ideally suited in her role in client services and as a key addition to our administrative support team. She was raised in Colorado and attended Colorado State University, where she earned a bachelor’s degree in psychology. Emily spent several years following her time at CSU working with children, particularly children with special needs. Emily reflects both high quality service and sets high standards in her approach to both in her personal and professional life and has a knack for problem solving. In her free time, Emily enjoys spending time outdoors, going on adventures with her nieces and nephew and leaning into her creative side.
FERNANDO GARCIA - ADMINISTRATIVE ASSISTANT
JESSICA HANSON, AMS®, PCAM® - CLIENT DOCUMENTATION ADMINISTRATOR
Jessica joined the Westwind team in 2001 as an Community Administrator. After being promoted to an Association Business Manager approximately one year later, she worked for the next 13 years managing a wide variety of portfolio clients throughout her tenure and has become well-versed in the intricacies of community association management, leadership and best practices. First becoming a CMCA® certified professional, Jessica then went on to earn both the Association Management Specialist (AMS®) and Professional Community Association Manager (PCAM®) designations through the Community Associations Institute in 2011. The PCAM® is the highest level international credential which may be obtained in the Association Management industry.
Jessica’s passion for the industry has been obvious in her approach to trade-specific challenges such as document review, construction defect project management, financial oversight and budgeting, board education and conflict resolution. One of Jessica’s last projects included successfully working through a massive, multi-year, 15 million dollar reconstruction program with one of her client communities.
LYNNETTE MAURY - CLOSING SERVICES ADMINISTRATOR
Prior to her 2003 arrival at Westwind, Lynnette honed her accounting skills and knowledge with 8 years in the accounting industry. After her 2 year introduction into Westwind Client services, she moved to our team accounting division to provide that same exceptional level of care.
Growing up in Pueblo, Lynnette developed a real small town attitude about service to clients and now the clients in her purview enjoy that special added follow-up and care that permeates through all of our Westwind Staff. She assures a responsive answer to urgent issues and always takes a proactive “can do” approach to all of the challenges she receives on a daily basis. Due to her continued accomplishments, Lynnette was promoted to our Closing Services Administrator and we are thrilled with the great job she is doing in that position.
RITA GUTHRIE - ADMINISTRATIVE ASSISTANT
TALIN UNRUH - BUSINESS DEVELOPMENT ADMINISTRATOR
Talin joined the Westwind family in the fall of 2023. He is a graduate of Colorado Christian University, where in just 2 ½ years, he attained a Bachelor of Science in Business Administration degree, with an emphasis in Finance. Talin is passionate about serving others and creating solutions for the communities we serve. He also brings experience in communication, social media marketing and content creation to the firm. He loves being around people, building meaningful relationships, and challenging himself to be better than he was yesterday. Apart from working at Westwind, Talin enjoys spending his time with his beautiful wife Lauren, hanging out with family and friends, and pushing himself to be a better entrepreneur and learner. Talin also thinks of himself as an avid pickleball player!